South Africa: 0860 567 567
Head Office: +27 31 701 9999

Cart 0

Terms & Conditions

E-Commerce Terms and Conditions

Except as otherwise agreed in writing, all online purchases and transactions for the supply of the Products by La Vita Spa shall be subject to these standard terms and conditions of sale, including the Policies (collectively, the "Terms and Conditions"), as well as the La Vita Spa Website Terms and Conditions. These terms and conditions will be subject to the CPA and the Credit Act, to the extent that they are applicable to the supply of any Products by La Vita Spa.

DEFINITIONS

  • "Affiliate" means any person, firm or corporation which is a subsidiary, parent or affiliate of La Vita Spa or the successor to La Vita Spa by a merger or by a transfer of a substantial amount of La Vita Spa assets;
  • "CPA" shall mean the Consumer Protection Act 68 of 2008;
  • "Credit Act" shall mean the National Credit Act 34 of 2005;
  • "Customer" shall mean the person, natural or otherwise, who purchases the Products from La Vita Spa under these Terms and Conditions and shall include any ultimate end user of the Products;
  • "La Vita Spa" shall mean Cellutology (PTY) Ltd.
  • "On-Line Portal" means purchases made though the online sales platform currently available at www.lavitaspas.com;
  • "Policies" means the various La Vita Spa policies which form part of these Terms and Conditions and which may be updated from time to time.
  • "Products" shall mean all items including services presently being sold or supplied online by La Vita Spa by way of the On-Line Portal including but not limited to Beauty Products, handbags, Costume Jewellery.
  • "Returns" means any return of any Product whether it be for an exchange or a refund, and irrespective of the reason for the return.

PURCHASE

  • The Customer shall be bound by these Terms and Conditions in all transactions relating to the purchase of the Products using  La Vita Spa On-Line Portal.

ORDERS

  • La Vita Spa reserves the right at all times to reasonably decline any order and/or to suspend delivery and/or to decline to supply the Products to the Customer.

PAYMENT

  • The payment terms are set out in the Payment Policy.

DELIVERY

  • Subject to the CPA, and although La Vita Spa will endeavour to deliver the Products according to the Customer's requirements, La Vita Spa will not be bound to such delivery requirements of the Customer and accordingly La Vita Spa shall not be liable in any manner whatsoever for a failure or delay in delivery of Products.
  • La Vita Spa shall at its discretion be entitled to effect and invoice for part deliveries.
  • This clause shall be read together with the terms set out in the Delivery Policy.

OWNERSHIP

  • Irrespective of the type of transaction, La Vita Spa hereby reserves its rights to ownership of the Products until fully paid for by the Customer.
  • In order to give effect to paragraph 6.1, the Customer shall ensure the Products remain movable property, severeable from any other movable or immovable property to which the Products may be attached.

RISK

  • On delivery of the Products to the Customer, the risk in and to the Products shall pass to the Customer notwithstanding that ownership in the Products remain vested in La Vita Spa until full payment has been made by the Customer.

RETURNS

  • La Vita Spa agrees to returns and exchanges of Products provided that the following provisions shall be applicable, as well as those set out in the Delivery Policy and Returns Policy:

a)The customer must send all returns within 7 days of receipt.

b) In instances where the services via the South African Postal Office (SAPO) or by Courier are used to facilitate the return of Products, the Customer shall be fully responsible for payment of any fees or expenses for such returned Products;

c) The Customer shall not be refunded for any delivery cost under any circumstances;

d) Any refund or credit will only take place once La Vita Spa has received and processed the return of the Products;

e) La Vita Spa shall have the discretion to refund the Customer by any appropriate means including cash, a gift card (electronic or otherwise)

f) When returning item, you are strongly advised to obtain proof of courier and posting. We cannot accept responsibility of parcels lost in transit.

 

WARRANTY

  • La Vita Spa makes no representations whatsoever and gives no guarantees against latent or patent defects in respect of the products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.
  • La Vita Spa shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.
  • The Products supplied by La Vita Spa shall be suitable only for the purpose designed and intended and the Customer shall ensure the Products are handled, stored, used, worn or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by La Vita Spa.
  • No action or claim of whatever nature shall lie against La Vita Spa arising out of or in connection with any defects in, or unsuitability of, any Products.

INDEMNITY

  • Without derogating from the generality of any of the provisions hereof, La Vita Spa shall not at any time be liable for any claims of whatsoever nature and howsoever arising for any direct, indirect or consequential loss or damage which may be sustained by the Customer in connection with the use of the Products and the Customer hereby indemnifies and agrees to defend and hold harmless La Vita Spa and its Affiliates against all such claims.

 

 

Privacy policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms and Conditions of use for this service. None of the information will be sold or made available to anyone.

The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our privacy policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

This privacy policy sets out how La Vita Spa uses and protects any information that you give La Vita Spa when you use this website. La Vita Spa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. La Vita Spa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@cellubeauty.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 14 Imperial Lane, Pinetown, Kwa Zulu Natal .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

Disclaimer

All data and information provided on this site is for informational purposes only. www.lavitaspas.com makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, comissions, or delays in this information or any losses, injuries, or damages arising from its display or use. The medical information on this website is provided “as is” without any representations or warranties, express or implied. www.lavitaspas.com makes no representations or warranties in relation to the medical information on this website